Handling Tenant Move-Ins and Move-Outs in Dynamics 365 Property Billing
Updated: 4 days ago
This post summarises an article SkyBill published on ERP Software Blog on July 17, 2026. Read the full article here.
Occupancy almost never matches the billing cycle. Tenants move in mid month, leave early or hand over a unit that then stands empty for a while. This SkyBill article explains how a Dynamics 365 property billing tool can handle these transitions without manual calculations.
Key takeaways
Date driven logic prorates rent, utilities, consumption and service fees from contract start and end dates.
Vacant periods are kept separate from billable occupancy.
A move-out triggers a structured final settlement before the contract is closed.
Deposits are linked to contracts for full refunds, partial deductions and interest where required.
CRM and Dynamics 365 workflows can activate billing automatically from a confirmed move-in date.
Accurate charges for partial periods
SkyBill calculates charges from the actual contract dates. A tenant who occupies a unit for 12 days is billed for those 12 days, not for the full month. Vacant intervals are recognised as well, so consumption and fees end up in the right period and with the right party.
A controlled final settlement
Closing a contract too early can leave unpaid balances behind or lead to invoices after closure, which almost always creates disputes. The SkyBill move-out workflow brings together outstanding utilities, unpaid invoices, late fees, service charges, adjustments and the deposit, so the contract is only closed once it is financially complete and the calculation is documented.
Subsidies, discounts and special conditions
Some contracts include social subsidies, government support, family allowances or specific discounts. These affect both regular and final billing, and the system applies them consistently throughout the contract lifecycle.
Frequently asked questions
How does SkyBill calculate rent for a partial month?
It uses the contract start and end dates to prorate rent, utilities and service fees for the exact days of occupancy.
What happens to the deposit when a tenant moves out?
The deposit is reviewed together with unpaid balances and adjustments, and can be refunded in full, partly deducted or adjusted with interest where applicable.
Can move-in and move-out workflows be customised?
Yes. Standard functionality covers most scenarios, and extra approval steps or project specific rules can be added when needed.
Read the full article
The original article on ERP Software Blog covers more scenarios, including CRM driven onboarding and the billing problems a structured process helps prevent.
