ENERGY NETWORKS
Meter-to-cash billing and customer platform for energy networks
Energy network billing software for operators of regulated heat and cooling networks. SkyBill automates meter-to-cash billing, keeps tariffs transparent and helps you meet Heat Trust and Ofgem requirements.
✓ Heat Trust ready
✓ Ofgem aligned billing
✓ Built on Dynamics 365 Business Central

01
Billing and finance core
Built natively on Microsoft Dynamics 365 Business Central, so every charge, credit and payment is auditable and under financial control.
02
Customer transparency
Self-service access to bills, usage and payments reduces disputes and takes pressure off your support team.
03
Compliant billing output
Clear bills that explain consumption, tariffs and charges in line with Heat Trust and Ofgem requirements.
HEAT TRUST & OFGEM COMPLIANCE SUPPORT
Billing that stands up to regulator scrutiny
Heat network customers now have the same protections as gas and electricity customers. SkyBill turns meter data into bills that customers can read, check and trust.
Accurate, meter-driven billing
Bills are calculated from validated meter reads, not estimates.
✓ Automated
Transparent tariff and charge breakdown
Standing charges, unit rates and adjustments shown line by line.
✓ Line by line
Customer-accessible consumption data
Customers see their own readings and usage online at any time.
✓ Self-service portal
Historical comparisons and graphs
Period on period usage charts printed on bills and in the portal.
✓ Built in
Electronic delivery and accessible formats
Bills sent by email and portal in formats that meet accessibility needs.
✓ Portal, email, print
CORE FEATURES
One platform for the whole customer journey
Select a module to see what it covers. Every module shares the same customer, meter and finance data.
.jpg)
Customer portal
Give residents and businesses on your network a secure place to check bills, follow their consumption and manage payments. Fewer calls, fewer disputes.
-
View bills, statements and usage
-
Submit issues or service requests
-
Access meter readings and consumption trends
-
Manage Direct Debit and payments
-
Update contact details
Billing automation
Run complete bill cycles without spreadsheets. SkyBill picks up validated reads, applies the right tariff version and produces bills ready to send.
-
Automated bill runs
-
Mixed prepay and postpay models
-
Proration for partial periods
-
Consolidated bills for multiple services
-
Meter-based and fixed charges


Field service management
Connect customer fault reports to the engineers who fix them. Tenants choose an appointment and engineers get the job on their phone.
-
Fault reporting via customer portal
-
Mobile access for field engineers
-
Engineer scheduling and route planning
-
Work order management
-
Appointment selection by tenants
Payment collection
Collect what is owed with less chasing. Payments are matched to bills automatically and exceptions are easy to follow up.
-
Direct Debit setup and mandates
-
Refunds and reversals
-
Automatic billing collection
-
Card payments
-
Failed payment handling

FLEXIBLE TARIFF ENGINE
Any tariff structure your network needs
Combine charge types on one account and version them over time. When prices change, SkyBill applies the right rate to the right period automatically.

Standing charges
A fixed daily or monthly charge for network access and maintenance.

Consumption-based tariffs
Charge per kWh of heat or cooling measured at the meter.

Time-based versions
Tariff versions with start and end dates, so price changes are applied cleanly.

Tiered and block tariffs
Different unit rates as consumption passes each threshold.
Always included:
✓ Proration for partial periods
✓ Meter-based and fixed charges
✓ Mixed prepay and postpay
✓ Consolidated bills for multiple services
CUSTOMER STORIES
Trusted by heat network operators
FAQ










