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ENERGY NETWORKS

Meter-to-cash billing and customer platform for energy networks

Energy network billing software for operators of regulated heat and cooling networks. SkyBill automates meter-to-cash billing, keeps tariffs transparent and helps you meet Heat Trust and Ofgem requirements.

✓ Heat Trust ready

✓ Ofgem aligned billing

✓ Built on Dynamics 365 Business Central

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01

Billing and finance core

Built natively on Microsoft Dynamics 365 Business Central, so every charge, credit and payment is auditable and under financial control.

02

Customer transparency

Self-service access to bills, usage and payments reduces disputes and takes pressure off your support team.

03

Compliant billing output

Clear bills that explain consumption, tariffs and charges in line with Heat Trust and Ofgem requirements.

HEAT TRUST & OFGEM COMPLIANCE SUPPORT

Billing that stands up to regulator scrutiny

Heat network customers now have the same protections as gas and electricity customers. SkyBill turns meter data into bills that customers can read, check and trust.

Accurate, meter-driven billing

Bills are calculated from validated meter reads, not estimates.

✓ Automated

Transparent tariff and charge breakdown

Standing charges, unit rates and adjustments shown line by line.

✓ Line by line

Customer-accessible consumption data

Customers see their own readings and usage online at any time.

✓ Self-service portal

Historical comparisons and graphs

Period on period usage charts printed on bills and in the portal.

✓ Built in

Electronic delivery and accessible formats

Bills sent by email and portal in formats that meet accessibility needs.

✓ Portal, email, print

CORE FEATURES

One platform for the whole customer journey

Select a module to see what it covers. Every module shares the same customer, meter and finance data.

Energy and heat networks

Customer portal

Give residents and businesses on your network a secure place to check bills, follow their consumption and manage payments. Fewer calls, fewer disputes.

  • View bills, statements and usage

  • Submit issues or service requests

  • Access meter readings and consumption trends

  • Manage Direct Debit and payments

  • Update contact details

Billing automation

Run complete bill cycles without spreadsheets. SkyBill picks up validated reads, applies the right tariff version and produces bills ready to send.

  • Automated bill runs

  • Mixed prepay and postpay models

  • Proration for partial periods

  • Consolidated bills for multiple services

  • Meter-based and fixed charges

Billing automation
Field service management

Field service management

Connect customer fault reports to the engineers who fix them. Tenants choose an appointment and engineers get the job on their phone.

  • Fault reporting via customer portal

  • Mobile access for field engineers

  • Engineer scheduling and route planning

  • Work order management

  • Appointment selection by tenants

Payment collection

Collect what is owed with less chasing. Payments are matched to bills automatically and exceptions are easy to follow up.

  • Direct Debit setup and mandates

  • Refunds and reversals

  • Automatic billing collection

  • Card payments

  • Failed payment handling

Payment collection

FLEXIBLE TARIFF ENGINE

Any tariff structure your network needs

Combine charge types on one account and version them over time. When prices change, SkyBill applies the right rate to the right period automatically.

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Standing charges

A fixed daily or monthly charge for network access and maintenance.

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Consumption-based tariffs

Charge per kWh of heat or cooling measured at the meter.

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Time-based versions

Tariff versions with start and end dates, so price changes are applied cleanly.

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Tiered and block tariffs

Different unit rates as consumption passes each threshold.

Always included:

✓ Proration for partial periods

✓ Meter-based and fixed charges

✓ Mixed prepay and postpay

✓ Consolidated bills for multiple services

CUSTOMER STORIES

Trusted by heat network operators

FAQ

FREQUENTLY ASKED QUESTIONS

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